Returns and Exchanges

Return & Exchange Policy

If you purchased or received a product directly from kleankanteen.co.nz and would like to return or exchange it within 30 days, we can issue you a refund upon receipt of the product/s back with your return form. Returned goods must be in perfect, unused condition and must be back to us within 30 days of purchase. After 30 days, we will not accept returns for any reason other than manufacturer defect.

If you purchased your product from a retail store or a website other than kleankanteen.co.nz, please contact your original place of purchase.

Please note: returns MUST be sent via courier. Due to a change in NZ Post processes, any returns sent to our address via their standard tracked service will be returned to sender. Upgrading to a courier service is required.

Clearance items cannot be returned unless faulty.

If You Received the Wrong Product

If you received the wrong product in your shipment, or are missing something from your order, please contact us direct at admin@kleankanteen.co.nz To expedite a resolution, please indicate your web order number, as well as the item that was shipped in error or was missing from your order. We will process a replacement shipment and provide return instructions if applicable as soon as possible.

To return an item, please fill out the Returns & Exchanges form here and send it back with the relevant items.